Refund Policy

Our approach is simple: every plan starts with a 14-day free trial with no card required, and if you subscribe and it still turns out Betterflag is not for you, the first charge is covered by a 14-day money-back guarantee. No forms to fight through, no retention scripts; one email is enough.

This Refund Policy applies to all paid Betterflag subscriptions purchased on betterflag.app and supplements our Terms of Service.

If you request it within 14 days of your first charge on any plan, we will refund that charge in full, whatever the reason. This is in addition to the free trial, so in practice you have at least four weeks to evaluate Betterflag without financial risk.

After the first 14 days, and for renewal charges, refunds are handled case by case: if you cancel shortly after a renewal you did not intend, or something on our side materially failed, contact us and we will find a fair outcome, typically a prorated refund or account credit. Cancelling always stops future charges, and you keep access until the end of the period you paid for.

Every plan includes a 14-day free trial with no payment method required. You are never charged automatically at the end of the trial: billing starts only if and when you actively subscribe. The 14-day money-back window runs from that first charge, not from the start of the trial.

Trials are limited to one per organization. We may revoke trial access where we detect duplicate accounts or abuse.

Overage is billed for flag evaluations actually served beyond your plan's included volume, at the per-million rate shown on the pricing page. Because it reflects usage already consumed, overage is generally non-refundable. The exceptions: if an overage charge results from a billing error, a metering defect, or evaluation traffic caused by a fault on our side, we will refund or credit it in full. Usage is visible in your dashboard at all times, and we notify you as you approach your included volume.

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason. By subscribing, you request that the service begin immediately during the withdrawal period; if you then withdraw, you may owe a proportionate amount for the service already provided. In practice, our 14-day money-back guarantee is at least as generous: we refund the first charge in full. Nothing in this policy limits any rights you have under mandatory consumer protection law.

Email hi@betterflag.app with the subject line "Refund Request" from the email address on your account, and mention the plan and approximate charge date. A reason is welcome (it helps us improve) but never required for the 14-day guarantee.

We acknowledge refund requests within 2 business days and process eligible refunds promptly.

Refunds are issued to the original payment method; we cannot send them to a different card or account. Once processed, expect 5 to 10 business days for the amount to appear on your statement, depending on your bank.

When a full refund of your only charge is issued, your subscription ends and your account returns to the read-only state described in our Terms of Service. Your flag configuration is retained so you can export it or resubscribe later.

Refunds are not available for:

• Overage for evaluations actually served, except in the error cases described above.
• Accounts terminated for material violations of our Terms of Service, such as fraud or abuse.
• Charges older than 14 days, outside the case-by-case situations described in the money-back section.

Discounted subscriptions (including the alpha waitlist lifetime discount) are covered by the 14-day guarantee like any other plan.

Please contact us before initiating a chargeback with your bank; we resolve billing disputes quickly and a direct email is almost always faster. If a chargeback is filed, we may suspend the account until the dispute is resolved, and chargebacks we can document as fraudulent may lead to account termination.

Questions about this policy or help with a refund:

• Email: hi@betterflag.app
• Website: betterflag.app